New
Replies in 30+ languages, automatically
Your support inbox, answered before you wake up
Synapse reads every ticket, drafts the reply in your voice and only asks you about the ones that need a human.
Start free, no card
Watch 60s demo
Free for the first 500 tickets · Set up in 10 minutes · 4,200 tickets answered this week
Support teams at 300+ SaaS companies sleep through the night
Northwind
Lumen
Paperkite
Orbitly
Hearth
Quillstack
How it works
Live in 10 minutes. Quiet inbox by morning.
01
Connect your inbox
Gmail, Help Scout, Zendesk or Intercom. One click, no code, nothing to migrate.
02
It learns your voice
Synapse reads your docs and past replies, so answers sound like your team wrote them.
03
You only see the hard ones
Confident answers go out. Refunds, anger and edge cases land on your desk with a summary.
Why teams switch
Automation that knows when to stop
Confidence score on every reply
You set the bar. Below it, Synapse drafts and waits for you. Above it, the reply goes out.
Handoffs with a summary
Escalated tickets arrive with what happened, what was tried and what the customer wants.
30+ languages, one help center
Customers write in German or Japanese, Synapse answers in kind from your English docs.
Never makes things up
Every answer links to the doc it came from. No source, no reply, it asks you instead.
From the teams using it
Fewer tickets. Same voice.
"We went from a 9-hour first reply to 4 minutes. Customers think we hired a night shift."
Ana Ruiz, Head of Support at Northwind
"71% of tickets close without us. The other 29% come with a summary, so they take half the time."
Jonas Berg, Founder at Paperkite
"I was scared it would sound like a bot. Nobody has noticed. Not one customer."
Priya Shah, CEO at Lumen
Pricing
Pay for answered tickets, not seats
Starter
Free
First 500 tickets, then pick a plan.
✓ 1 inbox
✓ Drafts in your voice
✓ Confidence scores
✓ Email support
Start free, no card
Growth
$0.40 / ticket
Only answered tickets count. Handoffs are free.
✓ Unlimited inboxes and teammates
✓ 30+ languages
✓ Handoff summaries
✓ Slack alerts and priority support
Start 14-day trial
FAQ
Questions before you connect
What if it gets an answer wrong?
It only sends when it can cite your docs and the score clears your bar. Everything else waits for you. You can undo any sent reply within 2 minutes.
Does it train on my customers' data?
No. Your tickets stay yours, stored in the EU, and are never used to train shared models.
Which helpdesks work?
Gmail, Outlook, Help Scout, Zendesk, Intercom and Front. Anything else works through email forwarding.
Can I cancel any time?
Yes. No contracts, no seat minimums. Disconnect and you stop paying the same day.
Go to bed. Wake up to an empty inbox.
Connect in 10 minutes. Your first 500 tickets are on us.
Start free, no card