Legal
Privacy policy
Last updated October 26, 2026
Who we are
Synapse ("we") provides AI-assisted customer support software. This policy explains what personal data we process, why, and the choices you have.
What we collect
Account data: your name, work email, company and billing details.
Support data: tickets and messages from the help desk you connect, processed on your behalf.
Usage data: pages viewed and features used, collected without advertising cookies.
How we use it
To run and improve the service, draft replies in your team's voice, bill you, and keep the service secure. We never use your support data to train models for other customers.
Who we share it with
Only with sub-processors that help us run Synapse (hosting, email delivery, payments), under data processing agreements. We never sell personal data.
How long we keep it
Account data for as long as your account is open. Support data is deleted within 30 days after you disconnect a help desk or close your account.
Your rights
You can access, correct, export or delete your data, and object to processing. Email privacy@synapse.example and we reply within 30 days.
Contact
Questions about this policy: privacy@synapse.example.