Changelog
Every release, newest first. Small fixes ship weekly.
v2.4
New
Voice cloning for replies
Synapse now matches sentence length, sign-offs and favourite phrases per agent.
Per-agent voice profiles
Preview a draft in any agent's voice
Opt-out per inbox
v2.3
New
Trends by topic
A weekly report groups tickets by cause so product can fix the source.
Topic clusters with examples
Week-on-week change
Export to Slack
v2.2.1
Fix
Faster handovers
Handover summaries now arrive in under a second.
Fixed duplicate summaries on merged tickets
Better language detection for short messages
v2.2
New
Confidence bar per tag
Set a different autopilot threshold for billing, bugs and how-tos.
Per-tag thresholds
Always-human rules
Audit log filters